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Create, organize and publish knowledge base content

Create, translate and publish product updates

Set up workspace

Install and configure the Webchat widget

Manage billing and subscription changes

Restore access to a workspace blocked by its subscription

Export conversations to CSV

Manage API keys and webhooks

Install FROGED app on desktop and mobile device

Configure allowed domains for the widget

Accept an invitation to a FROGED workspace

Edit workspace information

Switch workspace

Set up office hours

Change your work status

Set up your profile

Set up your notifications

Check your activity

Manage permissions

Organize inbox by teams

Get started with FROGED

Connect and manage SMS with Twilio

Connect email channel

Email conversations in inbox

Connect and manage WhatsApp with Twilio

WhatsApp conversations in inbox

Create WhatsApp templates in Twilio

Create WhatsApp message templates

Troubleshoot voice calls

Introduction to voice calls

Configure Voice and call announcements

Manage call status

Answer calls from inbox

Make calls from inbox

Transfer call to an agent

View agent status in real time

Manage call history

Monitor live calls

Review content of a call

Manage conversations

Send attachments and voice notes

Introduction to FROGED omnichannel inbox

Assign conversations to agents and teams

Close conversation

Label conversation

Collaborate with other agents in conversations

Use message templates in conversations

Send articles in conversations

Prioritise conversations

Quick view of user profile

Customize views

Reassign open conversations of an agent

Summarise conversation

Automate conversation assignment in inbox

Active customer satisfaction survey

Introduction to FROGED campaigns

Create a WhatsApp campaign template

Send a WhatsApp campaign

Create an email campaign template

Send an email campaign

Review campaign performance

Campaign replies in inbox

Check bounced campaigns

Classify campaigns with labels

Define and check custom events

Manage blocked IP addresses and contacts

Manage contact and company attributes

Introduction to FROGED contacts

Export contacts and companies

Create contact segments with combined filters

Group users by company

Send message from contacts

Edit contact information

Assign owner to a company

Understand the AI agent report

Introduction to FROGED reports

Inbox overview report

Inbox performance report

Agent performance report

Voice call report

Call agent performance report

Connect and manage Slack

Connect Jira and link issues to conversations

Connect and manage Zapier

Connect your AI assistant to FROGED with MCP

Connect and manage Facebook Messenger

Work with FROGED in Salesforce

FROGED in action

FROGED in action

Email

Connect email channel

Email conversations in inbox