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FROGED
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Set up workspace
Switch workspace
Change your work status
Set up your profile
Set up your notifications
Check your activity
Manage agents
Accept an invitation to a FROGED workspace
Manage permissions
Organize inbox by teams
Automate conversation assignment in inbox
Active customer satisfaction survey
Omnichannel inbox
Manage conversations
Introduction to FROGED omnichannel inbox
Assign conversations to agents and teams
Close conversation
Label conversation
Collaborate with other agents in conversations
Use message templates in conversations
Send articles in conversations
Prioritise conversations
Quick view of user profile
Customize views
Reassign open conversations of an agent
Summarise conversation
Best practices
Voice calls
Introduction to voice calls
Manage call status
Answer calls from inbox
Make calls from inbox
Transfer call to an agent
View agent status in real time
Manage call history
Monitor live calls
Review content of a call
WhatsApp
WhatsApp conversations in inbox
Create WhatsApp message templates in FROGED
Create WhatsApp templates in Twilio
Campaigns
Introduction to FROGED campaigns
Create a WhatsApp campaign template
Send a WhatsApp campaign
Review campaign performance
Campaign replies in inbox
Check bounced campaigns
Classify campaigns with labels
Contacts
Introduction to FROGED contacts
Group users by company
Send a message from contacts
Edit contact information
Assign owner to a company
Import contacts
Contacts FAQs
Reports
Introduction to FROGED reports
Inbox overview report
Inbox performance report
Agent performance report
Voice call report
Integrations
Google Meet
Salesforce
Work with FROGED in Salesforce
FROGED in action
FROGED in action
Reports
Analyse performance, productivity and assessment of all communications with customised reports.
Introduction to FROGED reports
Inbox overview report
Inbox performance report
Agent performance report
Voice call report
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