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Voice calls
Troubleshoot voice calls
Introduction to voice calls
Configure Voice and call announcements
Manage call status
Answer calls from inbox
Make calls from inbox
Transfer call to an agent
View agent status in real time
Manage call history
Monitor live calls
Review content of a call
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Voice calls
Troubleshoot voice calls
This procedure applies to the desktop version. Mobile voice is not currently available; compatibility has not yet been verified.
Introduction to voice calls
Configure Voice and call announcements
In Settings > Channels > Voice, you can view the service configuration and its announcements. You need Voice permission and a compatible plan. Mobile voice is not currently available;...
Manage call status
Answer calls from inbox
Make calls from inbox
Transfer call to an agent
View agent status in real time
Manage call history
Monitor live calls
Review content of a call
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