How can we help you?

Only the workspace administrator can manage the subscription. The Manager role does not grant this access.

Details and usage

Open Settings > Billing. Review the workspace, plan, status and period shown. The panel displays available usage for contacts, active contacts and emails; with Voice, it may also show minutes and associated limits.

Use the values returned by your account. Unavailable data does not mean zero usage, and limits are not necessarily identical across plans.

Update billing details and click Save when appropriate. The billing portal opens in another tab; if the browser blocks it, allow the popup from FROGED and try again. The portal's specific options depend on your account.

Review a plan change

1. Open plan selection and check the billing country.
2. Select the plan and period, and add a coupon if applicable.
3. Request a review of the change. This action also saves modified billing details.
4. Check the amount, currency, terms and effective date in the current proposal. If it expires, request another.
5. Confirm only after reviewing and accepting the terms. You may need to complete payment verification in another tab.
6. Return to FROGED and check the operation's status.

A scheduled operation is not a change already applied. Canceling a pending payment operation or a scheduled change also does not necessarily cancel the current subscription: read the action and its confirmation.

If you have already completed payment, check its status before repeating it. For issues, give support the workspace, time, message and operation reference, never full card numbers or credentials.