English 
Spanish 
Portuguese (Brazil) Help
Print
Introduction to FROGED reports
The FROGED reports section provides a complete overview of everything that happens in the team and in the company, whatever the business objective (customer support, sales support...).
The reports are located in the main menu on the left:
The reports are located in the main menu on the left:
Download report
In the main button you can download a full report of the metrics for each view:
- Download screenshot: a screenshot of all the metrics and graphs of the view is taken.
- Download CSV: a zip folder is downloaded with a CSV file for each metric of the current view where the data and attributes of the users who have performed the action are detailed.
When you hover the mouse over the card of a metric, an option button appears where you can download a report only for that metric:
- Download screenshot: a screenshot of the metric or graph is taken.
- Download CSV: a CSV file of the metric is downloaded where the data and attributes of the users who have performed the action are detailed.
Filter report
At the top of the views, in front of the metrics, there is a row of buttons that act as filters for all the metrics. The filters depend on the type of metric and its function: date, agent, label, team...
Omnichannel Inbox reports
The metrics extracted from the inbox are divided into 3 views:
- Inbox overview report: This report analyzes team workload, inbox status, and customer satisfaction.
- Inbox performance report: This report analyzes resolution speed, productivity, team workload, and how some inbox resources are being used.
- Agent performance report: This report allows managers to review the performance of individual agents on the team, or for agents to evaluate their own performance on a variety of metrics.
- Voice call report: This report is specific to the voice call channel and allows you to measure workload, customer satisfaction, call resolution and waiting times.
Related Articles
FROGED