How can we help you?

If FROGED indicates that workspace access is blocked because of its subscription, first check that you have selected the correct workspace.

If you are not the administrator

The administrator manages the subscription. Contact that person and provide the workspace name and the message shown. The Manager role does not grant permission to manage the subscription.

You can switch to another workspace you can access; this does not reactivate the blocked workspace's subscription.

If you are the administrator

1. Review the reason shown on the blocked-access screen.
2. If you need to update payment details, open the portal using the available option.
3. If you need to activate a subscription, review the plan and monthly or annual period, then complete the requested details.
4. Follow any additional payment verification shown.
5. Return to FROGED and use the option to check or refresh the status.

Review the terms and amount before confirming any operation. This guide does not set prices: use those shown in the current subscription offer.

If payment has already been made

An update may take time to appear. Check the status before repeating the process to avoid duplicate operations. If access remains blocked, contact support with the approximate time and transaction reference, without sharing full card numbers or credentials.