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Introduction to FROGED campaigns
Send mass messages to your customers thanks to FROGED campaigns. They can be used to communicate news, send promotions, increase sales... The campaigns are located in the third icon of side menu:
Create a campaign
To create a campaign click on the + or create campaign button at the top and choose the channel. You can create campaigns through 3 channels, they must be configured correctly in the workspace:
- SMS
List of campaigns
The second tab of the menu provides access to the complete list of all the campaigns in the workspace. You can perform a quick search with the search engine by campaign name and content, or filter by channel, status and tag.
Campaign labels are an optional element that can be used to classify campaigns according to audience, target, message type...
Campaigns have 3 available statuses and are configured in the last step of their creation:
- Sent: campaigns that have already been sent
- Scheduled: campaigns that are scheduled to be sent at a specific date and time.
- Drafts: campaigns in progress that have not been finalised or approved for sending.
Each campaign has a quick action menu on the right side with options such as edit, duplicate, delete, download CSV...
One click on each campaign opens all the information in 4 views: summary, content, audience and reports. Scroll through all the views to get a complete analysis of what type of communication it is, who it is sent to and what events are recorded as a result of the campaign.
When a campaign is sent, you can download a CSV file with the audience data and the events recorded in the top button download report.
List of campaign templates
In the third tab of the menu you can access the list of all campaign templates. Templates help to maintain consistency in the design of communications and streamline the process of creating campaigns.
At the top, you can search for a template by name and content, or filter by channel and tags. Each channel needs a different template format, so when creating a new template in the create template button you must choose the channel.
At the top, you can search for a template by name and content, or filter by channel and tags. Each channel needs a different template format, so when creating a new template in the create template button you must choose the channel.
The templates have a quick action menu that appears when you are on the card on the right with options such as edit, duplicate, delete, apply in a campaign... In addition, clicking on a template opens the preview in a side window to view the content easily and quickly, and thus apply the template in a campaign.
Permissions required for campaigns
In order for an agent to be able to send and manage communication campaigns from FROGED, it is necessary for them to have certain permissions active in their profile. The permissions are in a section called campaigns and can be activated or deactivated according to the agent's needs and functions.
The first permission gives access to campaigns in which the agent is the sender and the second permission gives access to all campaigns. The rest are for advanced functionalities such as templates.
The first permission gives access to campaigns in which the agent is the sender and the second permission gives access to all campaigns. The rest are for advanced functionalities such as templates.
FROGED