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When you end an outgoing call, a message appears in the conversation with the call and recording data, just as with incoming calls.
Make calls from inbox
In order to call a contact from the inbox, you must first have a conversation with the customer. At the bottom of the chat, next to the send button, there is a call button to make a voice call to the customer, if the contact has saved the phone number in their data.
Once the call begins, the client may or may not answer the call. If yes, the call flow continues until one of the parties hangs up; if no, the call goes unanswered and the post-call work state begins.
Until the agent presses end, he/she is not available to make and receive voice calls.
Consult the contact's telephone number
In the details section, which is displayed in the button in the top right corner of a conversation, you can view the customer's telephone number. If the number is not saved, it will not be possible to make an outgoing call to the customer.
To add or edit the customer's number, click on the attribute and modify it. It is important to add the correct prefix of the telephone number.
Actions after the call
When you end an outgoing call, a message appears in the conversation with the call and recording data, just as with incoming calls.
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