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Reassign open conversations of an agent
When an agent ends his working day, has an unscheduled absence or a holiday period, the agent can reassign open conversations to another operational agent to finish and resolve the issues.
An agent can reassign own and other teammates' conversations by accessing the options menu in the agent table of the general settings.
An agent can reassign own and other teammates' conversations by accessing the options menu in the agent table of the general settings.
Selecting the reassign conversations option checks if the agent currently has open conversations assigned to it. If the agent has, a window appears with the number of open conversations and a button to choose an agent in the workspace to reassign the conversations to.
Remember that if a conversation belongs to a team in the inbox but the selected agent is not a member of the team, the conversation remains unassigned in the team's inbox.
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