English 
Spanish 
Portuguese (Brazil) Help
Print
Campaign replies in inbox
When campaigns sent through FROGED receive a response from the customer, a new unassigned conversation is received in the omnichannel inbox through the same channel from which the campaign was sent.
To identify a message received as a campaign response, a message with all the campaign information appears in the same conversation chat:
To identify a message received as a campaign response, a message with all the campaign information appears in the same conversation chat:
- Channel
- Campaign name
- Date sent
- Agent who sent the campaign
In the ‘preview’ button, a preview of the campaign opens on the devices that the customer can view when they receive it. In addition, a click on the campaign name, if the agent has permission, redirects him to the view with the results and analysis of the campaign. Thus, it is quicker to have context about the campaign and its target.
FROGED