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To change workspaces, click on the bottom of the side menu and select another one:
Switch workspace
In FROGED, different workspaces can be created depending on the subscription. An agent can be a member of several workspaces and have the same profile across all of them. When an agent logs in, he/she accesses the last workspace in which he/she has been working.
To change workspaces, click on the bottom of the side menu and select another one:
Although the agent profile information is the same in all the spaces, the permissions of each agent are managed in the configuration of each space (Settings < General < Agents). In this way, an agent can be an administrator in one space and be a support agent in another.
Related articles
Work status and voice availability
Your work status and voice availability are separate statuses. Switching workspaces also changes the permissions and feature context; do not assume all options in one workspace are available in another.
FROGED