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Set up office hours
If a customer calls outside office hours, they will receive a message informing them that the team is not operational and when they will be back. This keeps customers informed and allows them to anticipate when they will receive a response.
Set default office hours
Office hours are not specified by default in your workspace, which means that availability is set to 24 hours a day, 7 days a week, always available. You can modify the office hours from Settings < General < Office Hours.
Select Add to set different schedules for the days of the week. You can add split schedules if you select the same day several times and the times do not overlap.
Select Add to set different schedules for the days of the week. You can add split schedules if you select the same day several times and the times do not overlap.
Remember that to select a full day (24h) the hours must go from 00:00 to 23:59. If you have doubts about the hours selected, check the total hours that are computed per day, they appear after the =.
To apply the changes made to the office hours you must select the Save changes button, otherwise the previous timetable will be maintained.
To apply the changes made to the office hours you must select the Save changes button, otherwise the previous timetable will be maintained.
Set custom office hours for teams
When you configure the default office hours, they are applied to everything according to the time zone configured in the workspace. Therefore, if you have teams operating in different time zones, they will use the default office hours for their time zone, unless you set up custom office hours for each team.
To learn how to create and edit teams, see the article Organize inbox by teams.
To learn how to create and edit teams, see the article Organize inbox by teams.
This also allows you to customise the schedule of teams in the same time zone, but with different targets and availability. For example, the sales team operates from 9:00 to 17:00 and the support team operates around the clock 24 hours a day.
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