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Set up your notifications
FROGED notifications are found in the top navigation bar in the bell. They are necessary so that agents do not miss out on what is happening in their workspaces: new conversations, mentions, new messages...
Remember that the configuration of your profile is transversal to all the workspaces of which you are a member.
In your profile you can change the notification settings to fit your needs:
- Choose if you want notifications with or without sound
- Choose how you receive your notifications: email, desktop or mobile
- Choose which notifications you want to receive
Changes made to notifications are saved in real time.
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If you do not receive a notification
- Check that you are in the correct workspace and can access the conversation.
- Review notification preferences and work status.
- Check the site's browser notification permission and operating system settings.
- Check whether the device is in a mode that silences notifications.
- Test with another agent and check which device you expected to receive the notice on.
Do not assume allowing notifications in one browser enables them on every device. For a call problem, also check voice enablement and the specific voice status.
FROGED